2) PROFESSIONAL SERVICES TERMS (CASE-BY-CASE ENGAGEMENTS)

2.1 When these Services Terms apply

We may provide professional services case-by-case (the “Services”), including (by way of example) interviews, writing support, editing, content production, design coordination, and publishing/distribution support.

If we provide Services without a separate signed contract, then these Services Terms apply together with:

(a) any written scope, proposal, statement of work, email confirmation, or invoice we provide (the “Order Confirmation”), and

(b) any payment link or invoice issued via Wise, Stripe, or another processor.

You accept these Services Terms when you do any of the following:

- pay an invoice, pay via a payment link, or send written confirmation to proceed; or

- instruct us to begin work; or

- participate in delivery (e.g., interviews, reviews, approvals) after receiving an Order Confirmation.

If there is a conflict between these Services Terms and a signed agreement for a specific client, the signed agreement controls for that engagement.

2.2 Scope and flexibility

The exact scope, deliverables, timeline, and fees are defined in the Order Confirmation.

We may adjust workflow, tools, team allocation, and production method to deliver the agreed outcome.

Any material scope change (e.g., new deliverables, major direction change) may require an updated timeline and additional fees.

2.3 Client responsibilities (what we need from you)

To keep timelines realistic, you agree to:

- provide accurate background information and materials you have the rights to share;

- respond to questions and approve/review drafts within a reasonable timeframe;

- ensure factual accuracy for claims, names, figures, citations, and any sensitive statements.

Delays in feedback, approvals, or access to required materials may delay delivery dates.

2.4 Reviews and revisions

Unless otherwise stated in the Order Confirmation, we provide reasonable revisions consistent with the agreed scope and objectives. Requests that change the agreed direction or add new work may be treated as scope changes.

2.5 Payments, fees, and non-payment

Payment terms are defined in the Order Confirmation (including deposits/milestones if applicable).

We may pause work and delivery if payments are overdue until accounts are brought current.

You are responsible for any bank/processor fees unless stated otherwise.

2.6 Cancellations and pauses (Services)

Because Services are customized and time-based:

- if you cancel after work has begun, you are responsible for fees for work completed and non-cancellable third-party costs incurred on your behalf (if any);

- if a project is paused due to missing inputs, delayed approvals, or non-responsiveness, timelines may be rescheduled based on availability.

Nothing in this section limits any non-excludable consumer rights under applicable law.

2.7 Consumer cancellation rights (UK/EEA — where applicable)

If you are a consumer and your engagement is a “distance contract” under UK/EEA rules, you may have a right to cancel within a cooling-off period in certain circumstances.

If you ask us to start Services during that period, you are making an express request for early performance, and you may be required to pay for work performed up to cancellation, where permitted by law.

2.8 Authorship, intellectual property, and usage rights (Services)

(a) Your materials: Any materials you provide remain yours (“Client Materials”). You grant us a limited license to use them only to perform the Services.

(b) Deliverables: Subject to full payment, you own the Deliverables created specifically for you, and we assign to you the rights we own in those Deliverables (including copyright), worldwide for the full term of such rights, unless the Order Confirmation states otherwise.

(c) No co-authorship claim: Where we provide writing/ghostwriting or editorial support, the intent is that you are credited as the author, and AVELaunch (and our contractors) will not claim co-authorship in the final work unless agreed in writing.

(d) Our background IP: We retain all rights to our pre-existing materials, internal methods, templates, systems, processes, and know-how (“Background IP”). If Background IP is embedded in Deliverables, you may use it only as necessary to use the Deliverables for their intended purpose.

(e) Third-party materials: Some Deliverables may include third-party licensed items (e.g., fonts, stock assets). Those remain subject to the third party’s license terms and may require separate licenses.

2.9 Confidentiality

We treat your project information as confidential in the normal course of business and share it only with team members and contractors as needed to deliver Services, under confidentiality obligations.

If you require a formal NDA, we can sign one (or provide ours) upon request.

2.10 Tools, recording, and AI-assisted workflows

We may use reputable third-party tools (including transcription and AI-assisted tools) to improve speed and quality.

If you require an opt-out for specific tools for sensitive content, notify us before sharing that content; this may affect timelines and costs.

2.11 No guarantees

We do not guarantee outcomes such as bestseller status, publishing acceptance, media coverage, revenue, or audience growth. Outcomes depend on factors outside our control.